Terms & Conditions

Shanti Bee C.I.C. Formalities Table of Contents

  • Covid-19 Policy
    • What we are doing
    • What we ask of you
  • Terms & Conditions
    • Availability & Booking
    • Reschedule & Cancellations
    • Your Health & Belongings
    • Discounts, Vouchers & Class Passes
    • Suspension, Use and Termination of Service
    • What personal data we collect and why we collect it
      • Cookies
      • Embedded content from other websites
      • Who we share your data with
      • What rights you have over your data
    • General
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COVID-19 Policy

What we are doing

As restrictions ease on the 19th July, Shanti Bee understands that everyone will be taking things at their own pace. We value and respect each individual and this is why we have made a few adjustments to the way we do things:⁣

  • We are still providing masks (although not required, do what makes you feel comfortable)⁣
  • ⁣We ask that you respect social distance (everyone’s level of comfort is different)⁣
  • No judgement (we recognise people who come to the studio are friends outside of Shanti Bee and will make no issue on people closely interacting)⁣
  • Sanitiser and cleaning products are still readily available ⁣
  • Hand on adjustments allowed: we are providing cards for yoga classes which will enable you indicate if you are happy with them or not ⁣
  • Keeping safe info: please stay at home if you are unwell, or have returned from any high risk areas, as currently recommended by Public Health England⁣

What we ask of you

To protect yourself and others, when you arrive here we would advise:

  • Wash hands – keep washing your hands regularly.
  • Cover your mouth if you cough or sneeze and try to not be near others if this happens.
  • Avoid touching too many things.
  • Please keep a safe distance from others, respect people’s boundaries and use the large room we have available – spread out!
  • If you use one of our mats, please wipe it down with the wipes we provide. You can also bring your own to avoid doing this.
  • If you are feeling unwell, or have symptoms of COVID-19 you should not be here. Go home, get a test, do not leave home for at least 10 days and get well soon. Eat a load of turmeric garlic and ginger (heaps and heaps). It genuinely boosts your immunity and reduces internal inflammation.


Terms & Conditions

This site is owned and operated by Shanti Bee, a registered Community Interest Charity.

These terms and conditions include general terms and conditions for use of this Site, terms and conditions relating to the services provided by Shanti Bee on the site and in our centre.

Please read these terms and conditions carefully. Your use of the Site, the purchase of any Products or Services on this Site or in a studio will be subject to these terms and conditions. And you now hereby agree to our terms and conditions.

Availability & Booking

  • Classes are always subject to availability but at Shanti Bee we will always do our best to accommodate you in your chosen class.
  • Shanti Bee reserves the right to change the class schedule, including cancellation of individual classes and change of instructor without notice.
  • Shanti Bee warrants that treatments and classes will be supplied with reasonable skill and care.
  • When you are purchasing a class you are paying for a class and not an instructor. Instructors may be subject to change without notice.
  • Payments for services are made at the time of booking, unless otherwise agreed with your chosen practitioner.
  • Please be on time for your appointment, arriving late means you get a shorter time with us and nobody wants that.  We recommend arriving 5/10 minutes before the start of a session. 

Reschedule & Cancellations

  • If you cannot make a Class or Appointment we request that you give us at least 24 hours notice. This frees up the space in our system and allows that another client may be given the opportunity of your treatment time.
  • As late cancellations and ‘no-shows’ disrupt the conscientious and prompt service we aspire to provide to all; Health Therapy appointments cancelled with less than 24 hours notice,  or non-attendance at your appointment will result in the full charge of the treatment being retained by Shanti Bee for lost business.
  • As late cancellations and ‘no-shows’ disrupt the conscientious and prompt service we aspire to provide to all; One on One Yoga appointments cancelled with less than 24 hours notice,  or non-attendance at your appointment will result in the full charge of the treatment being retained by Shanti Bee for lost business.
  • As late cancellations and ‘no-shows’ disrupt the conscientious and prompt service we aspire to provide to all; Class bookings cancelled with less than 6 hours notice,  or non-attendance of your appointment will result in the full charge of the treatment being retained by Shanti Bee for lost business
  • A booked appointment (Health Therapy, One on One Yoga or Class) may be rescheduled up to two times without penalty. A non-attendance recorded for the appointment after a second rescheduling has been made will result in no refund be given and the full charge of the appointment being retained by Shanti Bee for lost business .
  • If you are taken ill or there is an emergency, we are reasonable, please let us know at the earliest available instance (i.e.; first thing in the morning) and we can discuss waiving our fees. Thank you.
  • The rights of cancellation and refund and any limitation expressed in these terms and conditions do not affect your statutory rights as a consumer.
  • Refunds in relation to our services may only be credited to the credit or debit card originally used to make the purchase.

Your Health & Belongings

  • People with low/high blood pressure and/or cardiac irregularities should not attend class until they have written permission from their doctor.
  • Please advise us if you are pregnant.  Therapies and Yoga sessions can be adapted for pregnancy, but are advised after 12 weeks.
  • Before commencing any exercise regime, you should consult your doctor.
  • Please advise us of any long term medical conditions so we can look after you.
  • Neither Shanti Bee, nor its partners, instructors and employees are responsible for any injuries suffered by you caused whole or in part by your failure to faithfully follow the instructions of the instructor or by any physical impairment of yours not fully disclosed to Shanti Bee in writing.
  • Neither Shanti Bee, nor its partners, instructors and employees are responsible for loss or damage to your personal belongings.

Discounts, Vouchers & Class Passes

  • Our sliding scale discounts are in place to make our services accessible to all. Please use the system fairly. We trust you will.
  • If you are eligible for, and wish to take advantage of our sliding scale of prices, please select the appropriate code from our website.
  •  For your class or therapy, you will need to have it to hand before completing your booking.
  • Gift Vouchers are valid for the purchased amount and redeemable against eligible classes and therapies provided by Shanti Bee.
  • The 10 Class Pass expires in 60 days and starts from the date the first class is taken.
  • The 30 Day Unlimited Class Pass expires in 30 days and starts from the date the first class is taken.

Suspension, Use and Termination of Service

The Site may include links to external sites. Shanti Bee has included links to these sites to provide you with access to information and services that you may find useful or interesting, However, Shanti Bee is not responsible for the content of these sites or pages.

Shanti Bee may suspend the operation of the Site for repair or maintenance work or in order to update or upgrade the contents or functionality of the Site from time to time. Access to or use of the Site or any Sites or pages linked to it will be not necessarily be uninterrupted or error free.

What personal data we collect and why we collect it

Cookies

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

For users that register on our website (if any), we also store the personal information they provide in their user profile.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We will only share your data (contact details), with the teachers and therapists of Shanti Bee with whom you have booked an appointment.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

General

Shanti Bee may change these terms and conditions from time to time. By browsing the Site you are accepting that you are bound by the current terms and conditions. You should check these each time you revisit the Site. These terms and conditions form the entire understanding of the parties and supersede all previous agreements, understandings and representations relating to the subject matter.

These terms and conditions shall be governed and interpreted in accordance with English law, and you consent to the non-exclusive jurisdiction of the English courts.